Privacy Policy

1. General Information

This Privacy Policy describes how HostGLX ("we", "our company" or "our service") collects, uses and protects your personal information when you use our web hosting services, application development and related services.

2. Information We Collect

2.1 Information provided directly by you:

• Full name and contact information
• Email address and phone number
• Billing and payment information
• Company information (if applicable)
• Communications with our support team

2.2 Information collected automatically:

• IP address and device information
• Browser and operating system information
• Usage data of our services
• Server logs and performance statistics
• Cookies and similar technologies

3. How We Use Information

We use the collected information for the following purposes:

• Service provision: To provide you with hosting services and technical support
• Billing and payments: To process payments and manage your account
• Communication: To contact you regarding services, updates or technical issues
• Service improvement: To analyze and improve the quality of our services
• Security: To protect services against fraud and abuse
• Legal compliance: To comply with legal obligations and applicable regulations

4. Information Sharing

We do not sell, rent or share your personal information with third parties, except in the following situations:

• With your explicit consent
• With service providers who help us operate the platform (e.g., payment processors)
• When the law requires us to disclose information
• To protect the rights, property or safety of HostGLX and users

5. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, modification, disclosure or destruction. These include:

• Data encryption in transit and at rest
• Secure authentication systems
• Regular monitoring of security systems
• Staff training on data protection
• Regular backups and recovery plans

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations and resolve disputes. Generally:

• Account data is retained for the duration of the contractual relationship
• Billing data is retained according to tax requirements (minimum 5 years)
• Server logs are retained for a maximum of 12 months

7. Your Rights

In accordance with GDPR and applicable legislation, you have the following rights:

• Right of access: To request information about the data we process
• Right of rectification: To correct inaccurate or incomplete data
• Right to erasure: To request deletion of data under certain conditions
• Right to restrict processing: To limit how we use the data
• Right to data portability: To receive data in a structured format
• Right to object: To oppose processing in certain situations

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser. For more information, please consult our Cookie Policy.

9. International Data Transfers

Your data is processed primarily in Romania and the European Union. If it is necessary to transfer data outside the EU, we ensure that adequate safeguards are implemented for data protection.

10. Policy Changes

We reserve the right to update this Privacy Policy periodically. We will notify you of significant changes by email or by displaying a notice on our website. We recommend that you review this policy regularly.